Bustamove Removals Owner Gets Biggest Fair Trading Fine During A Quarter

A national removalist that failed to deliver quality service again and again has been given a $80,000 fine by the NSW Fair Trading, which is the biggest fine in Q3 2016.

Poor quality services

Christopher Wayne Stanley Boyce of Bustamove Removals was given a fine for receiving payments from removalist services but not correctly providing them.

Mr Boyce was found guilty of 16 Australian Consumer Law offences, under registered business name of Bustamove Removals from June 2013 to July 2015, and under unregistered business name of Interstate Relocation Specialists (IRS) starting July 2015.

While he was trading under IRS, he made use of an Australian Business Number (ABN) that belonged to a Christopher Boyce living in Queensland that runs an electrical contracting company.

Fair Trading gave a warning in July 2016 to not contract with Mr Boyce after it got a minimum of 40 complaints that related to damaged goods, lost items, a failure to give contracts, insurance or receipts, items failing to arrive, and changes in the delivery times with no prior notice.

The victims of the removalist

Judy Webster was a consumer that fell victim to Mr Boyce in August 2015, when she gave nearly $13,500 in payment in order to have six 20 foot and one 40 foot containers of household belongings and furniture transported by rail from the Sunshine Coast to North Queensland.

According to her, they took a loan just to pay him, but he got the money and never showed up.

Jeremy Ducklin contracted a different removalist in June 2015 after Mr Boyce failed to show up to move his goods interstate, even with a $1760 payment.

Report from the Fair Trading

The third Quarter Enforcement Report for 2015/2016 from the Fair Trading has indicated that the offences that fall under the Home Building Act still remained as the first one in the list. There are 167 offences that led to $300,000 in penalties and fines.

It is really important to do some research to prospective contractors prior to transacting money. Choosing a reputable company, such as Elite Removals in Sydney, is going to prevent headaches and hassles that may happen when dealing with individuals like Mr Boyce.